My favourite stats from the article:
- Average time for a robot to retrieve five books: 2.5 minutes
- Average time for a student to retrieve five books: 2 hours
- academic librarians love to buy books and are loath to discard books
- our present day institutions rarely commission new library buildings
- Google, Amazon, and other organizations are beginning to scan the out of print books that make up academic library collections and make them available online for browsing
- consumers are used to having books and DVDs delivered to them
- the ability to browse the library shelves is largely unappreciated
- students want quiet places to study
- people complain about long reference numbers